ITIL 4 Foundation Practice Test 3

Question : 18 of 50

Marks: +1, -0

Which statement about the known error database (KEDB) is CORRECT?

It is maintained by the service desk and updated with the details of each new incident
It is a part of the configuration management database (CMDB) and contains workarounds
It is maintained by problem management and is used by the service desk to help resolve incidents
It is maintained by incident management and contains solutions to be implemented by problem management

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