ITIL 4 Foundation Practice Test 3

Question : 17 of 50

Marks: +1, -0

What is a definition of a service improvement plan (SIP)?

A formal plan to implement improvements to a customer's business processes
An input from availability management to service level management, detailing the service design plan
A formal plan to implement improvements to a service or process
An input from financial management for IT services to service level management, detailing the budget plan

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