First, the instrumental prediction is that because people are mainly concerned with receiving desired outcomes from their encounters with organizations, changes in their level of commitment will depend primarily on the favorability of the encounter. Option B is the most relevant Option C is wrong because the second paragraph mentions cases where experiences influenced post experience loyalty both positively and negatively. Option A is incorrect as the passage clearly states that the post experience loyalty depends upon the fairness of the experience. Hence, Option B is the correct answer.