Six Sigma Lean Master Black Belt Certification Questions Part 2

Question : 5 of 40

Marks: +1, -0

The most important process metrics are often determined by what the customer tells us is important to them. Which of these sequences describes the way customer requirements are converted to the customer-based process metrics?

Voice of the customer>critical to quality metrics>critical customer requirements
Voice of the customer>critical customer requirements>critical to process metrics
Critical customer requirements>critical to quality metrics>critical to process metrics
Voice of the customer>critical customer requirements>critical to quality metrics

Validate

Go to Question:

Prev Question

Next Question