SF Administrative Essentials for Experienced Admin (ADM-211) Test 2

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What are some tools for managing the Change Request process with SFDC? Select all that apply:

Use the Service and Support app
Have end users submit case
Use the Solutions tab for FAQs
Use the Self-Service Portal and Suggested Solutions
Use the Metadata API for submitting cases from other applications
Use reports and dashboards to monitor metrics
Use Content to store related documents (change mgmt process, training of new processes/functionality/apps, etc), ongoing newsletter communications, Ideas
All of the above

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