Salesforce administrative essentials for new admins practice test 3

Question : 5 of 100

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Which is a capability of the new Service Cloud console?

It provides data visibility by combining a list view and related records on one screen.
It allows agents to view key record information in the highlights panel.
It preserves the context of calls using primary tabs and subtabs.
It allows access to data by opening each record in a new window.
It allows agents to take notes in an interaction log while in a call.

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