PMI Agile Certification Practitioner(PMI ACP) Exam Practice Test 4

Question : 30 of 40

Marks: +1, -0

After demonstrating new software based on the customer’s exact requirements, the customer tells Louisa and her team that what they (the customer) asked for is not really what they want. To resolve this issue, what is the best agile approach Louisa and her team can use?

To ensure the customer’s change is considered quickly, the project manager should immediately submit a change control request to the change review board
The appropriate change control process should be executed by the team, which will ensure the client can’t introduce changes not initially in the contract without the proper series of approvals
To accommodate a customer’s changing preferences, the team should employ a flexible contract model and adjust the shared definition of done with the customer
The project manager should have a firm discussion with the customer that they can not make changes once an iteration has begun

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