PMI Agile Certification Practitioner(PMI ACP) Exam Practice Test 4

The correct answer is Mallory should be less self-focused and empathize with the speakers on her team. If Mallory’s goal is to improve her active listening, she should stop personalizing the words as she’s hearing them. Instead, her focus should be on empathizing with the speaker as she’s listening; putting herself in their place to better understand what they’re saying. The other responses are not the best choice to improve Mallory’s active listening and are incorrect. Starting to coach the team or halting progress when she hasn’t mastered active listening herself are not good choices; repeating everything is not the strongest choice, either.