NCHMCT JEE 2016 Question Paper with solutions for online practice

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Question : 116 of 200

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While you are working as a manager in the house-keeping department of a 5-star hotel, one day one of your guests gets extremely angry and shouts at the staff for a minor lapse. You will

inform him that mistakes can be made by anyone and there is no reason for him to behave like that.
tell him to contact your boss and sort the matter out.
apologise on behalf of the staff and make amends to satisfy him.
tell the guest that you could shout louder than him and he must behave properly.

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