ITIL 4 Foundation Practice Test 6

Question : 16 of 30

Marks: +1, -0

Which describes the 'plan' value chain activity?

It ensures a shared understanding of the current status and vision for all products and services across the organization
It ensures that services are delivered and supported according to agreed specifications and stakeholders' expectations
It ensures that service components are available when and where they are needed, and meet agreed specifications
It ensures continual improvement of products, services, and practices across all value chain activities

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