ITIL 4 Foundation Practice Test 4

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Question : 19 of 50

Marks: +1, -0

What is the definition of a known error?

An unplanned interruption to a service, or reduction in the quality of a service
A cause, or potential cause, of one or more incidents
A problem that has been analyzed and has not been resolved
Any change of state that has significance for the management of a service or other configuration item (CI)

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