ITIL 4 Foundation Practice Test 3

Question : 47 of 50

Marks: +1, -0

Which statement about the automation of service requests is CORRECT?

Service requests that cannot be automated should be handled as incidents
Service requests and their fulfillment should be automated as much as possible
Service requests that cannot be automated should be handled as problems
Service requests and their fulfillment should be carried out by service desk staff without automation

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