ITIL 4 Foundation Practice Test 3

Question : 34 of 50

Marks: +1, -0

What are guiding principles?

A set of interconnected activities that help an organization deliver a valuable service
A description of one or more services that help address the needs of a target consumer group
A set of specialized organizational capabilities for enabling value for customers
Recommendations that help an organization when adopting a service management approach

Go to Question:

Prev Question

Next Question