ITIL 4 Foundation Practice Test 2

Question : 32 of 50

Marks: +1, -0

Which statement about IT service management is CORRECT?

It is performed by customers using a mix of IT systems, services and processes
It is performed by IT service providers using a mix of suppliers and their products
It is performed by the service desk using a mix of people, process and technology
It is performed by IT service providers using a mix of people, process and technology

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