ITIL 4 Foundation Practice Test 2

Question : 16 of 50

Marks: +1, -0

What is the purpose of the 'relationship management' practice?

To establish and nurture the links between the organization and its stakeholders
To align the organization's practices and services with changing business needs
To set clear business-based targets for service performance
To support the agreed quality of a service handling all agreed, user-initiated service requests

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