ITIL 4 Foundation Practice Test 1

Question : 33 of 50

Marks: +1, -0

When planning 'continual improvement', which approach for assessing the current state of a service is CORRECT?

An organization should always use a single technique to ensure metrics are consistent
An organization should always use a strength, weakness, opportunity and threat (SWOT) analysis
An organization should always develop competencies in methodologies and techniques that will meet their needs
An organization should always use an approach that combines Lean, Agile and DevOps methodologies

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