ITIL 4 Foundation Practice Test 1

Question : 11 of 50

Marks: +1, -0

Which statement about service desks is CORRECT?

The service desk should work in close collaboration with support and development teams
The service desk should rely on self-service portals instead of escalation to support teams
The service desk should remain isolated from technical support teams
The service desk should escalate all technical issues to support and development teams

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