Field Service Lightning Consultant Test 2

Question : 22 of 22

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Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site.
The starting point of the SLA is when the Work Order Status is set to "Technician Wrap Up. " The Technician is required to provide confirmation that wrap up is completed.
Which three configurations should a Consultant implement to ensure this can be achieved? (Choose three.)

Create custom fields to capture that the Wrap Up Activities have been completed.
Create a Process to call a Flow that completes the Milestone when the Wrap Up is complete.
Create a Milestone which has entry criteria for Status = Technician Wrap Up.
Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up.
Create a Workflow to close the Milestone when the Wrap Up is complete.

Validate

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